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Returns

30 days to change your mind.

Official return and exchange policy for sealed products and accessories. Single cards are final sale.

1. Product Eligibility Overview

CategoryStatus
Sealed Products
Eligible

Must remain factory-sealed in original shrink-wrap or packaging with all security seals intact (e.g., booster boxes, elite trainer boxes, tins, structure decks, blister packs).

Accessories
Eligible

Must be unused, undamaged, and in original retail packaging (e.g., playmats, card sleeves, deck boxes, binders, dice, storage boxes).

Single Cards
Strictly Final Sale

Non-returnable. Due to market volatility, no returns, exchanges, or store credit will be granted once the transaction is completed.

Opened Products & Codes
Non-Returnable

Any opened sealed items, heavily handled accessories, or digital/redeemable code vouchers.

Section 2
Return Window & Proof of Purchase
  • Requests must be initiated within 30 days of purchase or delivery date.
  • A valid receipt, order confirmation number, or active customer account transaction record is required.
Section 3
Refund Methods & Condition Verification
  • Approved refunds go back to the original payment method, excluding original shipping charges.
  • All returned items undergo mandatory inspection upon arrival.
  • Customers cover return shipping unless the return is caused by a store error or manufacturing defect.

4. Damaged or Defective Items

If an item arrives damaged during transit or contains a manufacturing defect:

  1. Contact customer support within 48 hours of package delivery.
  2. Provide clear photos of the outer shipping box, inner packaging, and damaged item.
  3. Once verified, a replacement or full refund (including applicable shipping fees) will be processed promptly.